NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a NOC Technician, where you'll empower innovation and drive solutions in a high-performing team. This role involves providing critical administrative support in a 24/7 environment, ensuring incidents are resolved efficiently. You'll manage network incidents, liaise with customers and utility companies, and play a vital role in maintaining the nation's infrastructure. With a commitment to diversity and inclusion, this innovative firm offers a supportive culture where you can thrive and grow your career. If you're ready to make an impact, this is the opportunity for you.

Benefits

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema and shopping

Qualifications

• Experience supporting Enterprise and Service Provider Networks.
• Ability to liaise with people at all levels of seniority.

Responsibilities

• Handle incoming phone call and email traffic in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with updates.

Skills

1st Line diagnostics

Incident resolution

Communication skills

Microsoft Office

Job description

Social network you want to login/join with:

NOC Technician (Previous Relevant Experience is Required), Cheltenham

Client:

Telent

Location:

Cheltenham

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7.

The NOC (Network Operations Centre) Technician will be required to work to provide administrative support to the NOC engineering team, to assist in ensuring that all incidents are resolved in accordance with procedures, working to meet contractual KPIs. The role involves working as part of a 24/7 365-day shift rota.

What you’ll do:

• Handle incoming phone call and email traffic and respond in line with KPIs.
• Create network incident tickets arising from customer reports.
• Action Service Requests.
• Allocate/despatch tickets to technical support and field engineering groups, and other service providers.
• Manage Incident tickets, ensuring regular and comprehensive updates.
• Organise traffic management, including coordinating traffic management provider, regional control team, and field resources.
• Liaise with customers to provide updates on network incidents.
• Liaise with utility companies where power loss is causing a network issue.

Who you are:

You will have previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience of 1st Line diagnostics and incident resolution.
• Good communication skills and ability to liaise with people at all levels of seniority.
• A good understanding of Microsoft Office packages.

What we offer:

A career at Telent can span many sectors, roles, technologies, and clients, giving you the opportunity to develop, learn new skills, and make an impact. We are growing and rely on our committed team to deliver.

We nurture talent through our ongoing commitment to creating an inclusive culture that respects and values differences, and celebrates diverse ideas. We want everyone to feel they can be themselves and thrive at work.

The additional benefits with this role:

• 34 days holiday, including public holidays, with options to buy or sell days annually.
• Company pension scheme.
• A range of family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping with Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

We’re passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves, and is empowered to reach their full potential. People are at the heart of our business, and we believe our teams should reflect the diverse experiences and backgrounds of the communities we support.