NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Cardiff; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated NOC Technician to join their Engineering Team in Cardiff. This role involves supporting critical infrastructure and ensuring seamless connectivity 24/7. As part of a high-performing team, you will manage incident tickets, coordinate with various teams, and communicate with customers regarding network issues. The company offers a diverse career path with opportunities for growth and a commitment to fostering an inclusive culture. If you are passionate about technology and eager to make an impact, this position is perfect for you.

Benefits

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health support

Discounts through Telent Reward scheme

Qualifications

• Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding according to KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

1st Line diagnostics

Incident resolution

Strong communication skills

Proficiency with Microsoft Office

Job description

The job description is fairly comprehensive but can be improved for clarity and formatting. Here's a refined version:

NOC Technician (Previous Relevant Experience Required), Cardiff

Client: Telent

Location: Cardiff, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working alongside technical experts dedicated to impactful work. Be part of a high-performing team managing complex and critical infrastructure, ensuring connectivity and protection 24/7.

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role requires working on a 24/7, 365-day shift rota.

What you’ll do:

1. Handle incoming calls and emails, responding according to KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Assign tickets to support and engineering teams, and other service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management with providers, control teams, and field resources.
7. Communicate with customers about network incidents.
8. Coordinate with utility companies during power-related network issues.

Who you are:

Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills, capable of liaising at all levels.
• Proficiency with Microsoft Office.

What we offer:

A diverse career across sectors, roles, and technologies, with opportunities for development and impact. We foster an inclusive culture that values diversity and encourages authentic self-expression.

The additional benefits:

• 34 days holiday (including public holidays) with buy/sell options or 26 days + public holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts through Telent Reward scheme.

Learn more about Telent:

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We are committed to diversity and inclusion, reflecting the communities we serve, and ensuring everyone feels valued and empowered.