NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Bournemouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a NOC Technician and be part of a high-performing team dedicated to maintaining critical infrastructure connectivity and security. This role offers the opportunity to work in a dynamic environment, providing essential support to the engineering team while handling complex incidents. With a focus on professional growth and a diverse career across various sectors, you'll thrive in an inclusive culture that values your contributions. If you're passionate about technology and eager to make an impact, this position is perfect for you.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health and wellbeing support

Discounts on cinema, dining, and shopping

Qualifications

• Experience in supporting enterprise and service provider networks, ideally in a NOC environment.
• Strong communication skills and proficiency in Microsoft Office.

Responsibilities

• Handle incoming calls and emails, responding according to KPIs.
• Create network incident tickets from customer reports and manage updates.

Skills

1st Line diagnostics

Incident resolution

Communication skills

Microsoft Office proficiency

Job description

Social network you want to login/join with:

NOC Technician (Previous Relevant Experience is Required), Bournemouth

Client:

Telent

Location:

Bournemouth, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts who take pride in their impactful work. Be part of a high-performing team handling complex, critical tasks to maintain the nation's infrastructure connectivity and security 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working in a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming calls and emails, responding according to KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Assign tickets to support and engineering teams, and other providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management with providers and regional teams.
• Communicate with customers about network incidents.
• Coordinate with utility companies regarding power issues affecting the network.

Who you are:

Previous experience supporting enterprise and service provider networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Good communication skills at all levels.
• Proficiency with Microsoft Office.

What we offer:

A diverse career across sectors, roles, technologies, and clients, offering opportunities to develop new skills and make an impact. We value and nurture talent through an inclusive culture that respects diversity and ideas. We want everyone to feel authentic and thrive at work.

The additional benefits with this role:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus holidays with the same options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health and wellbeing support.
• Discounts on cinema, dining, and shopping through Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

We are committed to diversity and inclusion, fostering an environment where everyone can be themselves and reach their full potential. Our teams reflect the diverse communities we serve.