NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Worcester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a NOC Technician to join their innovative Engineering Team. This role involves supporting critical infrastructure connectivity and security, ensuring incident resolution, and managing customer communications. You'll work in a dynamic environment with a 24/7 shift rota, contributing to a high-performing team. The company values diversity and offers opportunities for growth, making it an exciting place to develop your career. If you're passionate about technology and ready to make a difference, this role is for you.

Benefits

34 days holiday (including public holidays)

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks, preferably in a NOC environment.
• Strong communication skills across all levels.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with updates.

Skills

1st Line diagnostics

Incident resolution

Strong communication skills

Microsoft Office proficiency

Job description

Job Title:

NOC Technician (Previous Relevant Experience Required), Worcester

Client:

Telent

Location:

Worcester, United Kingdom

Job Category:

Other

EU Work Permit Required:

Yes

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and drive solutions, working closely with technical experts to make a significant impact. Be part of a high-performing team managing critical infrastructure connectivity and security 24/7.

The NOC (Network Operations Centre) Technician will support the NOC engineering team administratively, ensuring incident resolution according to procedures and KPIs. The role involves working on a 24/7, 365-day shift rota.

Responsibilities:

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Assign tickets to support and engineering teams and other service providers.
• Manage incident tickets with updates.
• Coordinate traffic management with providers, control teams, and field resources.
• Communicate with customers about network incidents.
• Coordinate with utility companies during power-related network issues.

Candidate Profile:

Previous experience supporting Enterprise and Service Provider Networks, preferably in a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills across all levels.
• Proficiency in Microsoft Office.

What We Offer:

A diverse career at Telent across sectors, roles, and technologies, with opportunities for growth and skill development. We foster an inclusive culture that values diversity and encourages authentic self-expression.

Additional Benefits:

• 34 days holiday (including public holidays) with buy/sell options, or 26 days plus holidays and buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Reward scheme.

Learn More:

Watch the Telent Video to discover more about us!

We are committed to diversity and inclusion, ensuring everyone feels they belong, can be themselves, and reach their full potential. Our teams reflect the diverse communities we serve.