NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Bristol; On-site; GBP 25,000 - 40,000; Full time

Job summary

Join a forward-thinking company as a NOC Technician in Bristol, where you'll support critical infrastructure and ensure seamless network operations. This role offers the opportunity to work in a dynamic environment, collaborating with technical experts to resolve incidents and maintain high service standards. With a commitment to diversity and inclusion, you will be part of a team that values your contributions and fosters your professional growth. Enjoy a variety of benefits, including generous holiday options and a supportive workplace culture that empowers you to thrive.

Benefits

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks.
• Experience in a NOC environment is ideal.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

1st Line diagnostics

Incident resolution

Excellent communication skills

Proficiency in Microsoft Office

Job description

Job Title: NOC Technician (Previous Relevant Experience Required), Bristol

Client: Telent

Location: Bristol, United Kingdom

Job Category: Other

EU Work Permit Required: Yes

Job Views: 3

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts committed to impactful work. Be part of a high-performing team managing complex and critical infrastructure to keep the nation's networks connected and secure 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

Key Responsibilities:

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Assign tickets to support and engineering teams, and other service providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management with relevant providers and teams.
• Communicate incident updates to customers.
• Collaborate with utility companies during power-related network issues.

Candidate Profile:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Excellent communication skills for liaising across all levels.
• Proficiency in Microsoft Office.

What We Offer:

A diverse career across sectors, roles, technologies, and clients with opportunities for growth and skill development. We foster an inclusive culture that values diversity and encourages authenticity and success.

Additional Benefits:

• 34 days holiday (including public holidays) with options to buy or sell days, or 26 days plus holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Rewards.

Learn More:

Watch our Telent Video to discover more about us.

We are committed to diversity and inclusion, ensuring everyone feels valued and empowered to reach their potential. Our teams reflect the communities we serve, fostering a culture of belonging and respect.