NOC Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Guildford; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated NOC Engineer to join their Network Operations Centre team. This role offers a unique opportunity to support mission-critical networks and infrastructure, ensuring customer satisfaction through effective troubleshooting and communication. With a focus on learning and development, you will be part of a collaborative environment that values inclusivity and teamwork. Enjoy a range of benefits, including flexible leave options and professional growth opportunities, while contributing to the success of vital public and enterprise services.

Benefits

26 days annual leave plus bank holidays

Company pension scheme

Flexible Benefits portal

Growth and development opportunities

Occupational health support

Discounts on Cinema, Restaurants and Shopping

Qualifications

• Relevant NOC Engineering experience or similar environment is required.
• Willingness to learn and adapt to changing situations is essential.

Responsibilities

• Provide technical support for network services and troubleshoot issues.
• Communicate updates clearly to customers and stakeholders.
• Collaborate with the service desk to meet SLAs and KPIs.

Skills

Network Monitoring

Network Troubleshooting

Data Analysis

Clear Communication

Adaptability

Education

CompTIA A+

CompTIA Network+

CCNA or JNCIA-JUNOA

Job description

Social network you want to login/join with:

NOC Engineer (Previous Relevant Experince is Required), guildford

col-narrow-left

Client:

Telent

Location:

guildford, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

col-wide

Job Description:

NOC EngineerCamberley, Surrey, United Kingdomand 1 more(On-site)Job Description

NOC Engineer (Network Operation Centre)

Telent are now looking to hire a NOC Engineer to join the Network Operations Centre team at our Camberley (Surrey) office. If you are someone who has a keen interest in Network Monitoring, Network Troubleshooting & Fixing, and are looking to learn and develop your career further, then this is the right role for you!

The role will support a 24/7 Network Operations Centre, however, this work pattern is based on a Monday-Friday day shift pattern, 37.5 hours per week. The NOC Engineer is office based, from our Telent Camberley office (GU15 3YL), with potential future opportunity to work from home 1 days per week.

The ideal NOC Engineer will work within a tightly knit team who live and breath the Telent Core Values – Be Inclusive, Be Customer Focused, Be Collaborative and Taking Responsibility. The NOC Engineer will actively get involved in the monitoring, troubleshooting and fixing of mission-critical networks and infrastructure for a range of customers across the Public Services, Emergency Services and Enterprise spaces. You will naturally be intrigued by new emerging technologies, especially across the Network & Security environment, and have the drive to learn and grow.

NOC Engineer - What you’ll do:

• Provide technical support for the Telent Network Services customer base, including troubleshooting, diagnosis, and data analysis.
• Offer clear and concise communication (both verbal and written), ensuring updates are understandable for all technical levels.
• Support Telent’s change management process and adhere to organizational policies, prioritizing incidents based on customer business needs and operational impact.
• Take technical ownership of all Telent incidents to ensure customer satisfaction, including case management and data collection.
• Notify customers and third parties of technical issues, outages, and remediation statuses.
• Develop trend analysis and root cause analysis to support real-time incidents and requests.
• Review performance reports to identify trends and assist the Problem Management process in improving future issue resolution.
• Collaborate with the Telent Service Desk team to ensure timely updates and adherence to customer Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s).

NOC Engineer - Key requirements:

• Possess some relevant NOC Engineering experience or experience in a similar environment
• We are also open to applications from anyone with experience from a technical Service Desk Analyst / Service Desk Engineer role, OR from a troubleshoot and fix background
• CompTIA A+ (preferred)
• CompTIA Network+ (desirable but not essential)
• CCNA or JNCIA-JUNOA (desirable but not essential)
• CCT / CCST Cisco (desirable but not essential)
• CompTIA ITF+ (desirable but not essential)
• Possess a willingness and drive to learn
• Adaptable to changing situations and able to prioritize workload / urgency of tasks
• Respect others and the process, and able to work well in a team environment

Telent - What we offer:

A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

The additional benefits with this role:

• 26 days annual leave, plus bank holidays, and the option to purchase or sell annual leave days each year
• Company pension scheme
• Flexible Benefits portal
• Growth and development opportunities
• A range of family friendly policies
• Occupational health support and wellbeing Portal
• Discounts on Cinema, Restaurants and Shopping with Telent Reward & Discount scheme

We’re passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.

We are guided by our values and behaviours:

• Be Inclusive
• Take Responsibility
• Collaborate
• Be Customer-focused

#LI-Onsite

#TJ-Onsite

About UsAbout TelentTelent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK’s critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you’ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You’ll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well.
Brilliance brought together.
We are guided by our values and behaviours:Be InclusiveTake ResponsibilityCollaborateBe Customer-focussed