NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Basingstoke; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a NOC Technician, where you will be part of a dedicated engineering team ensuring the nation's infrastructure remains connected and protected 24/7. This role offers you the chance to innovate and develop solutions while managing complex tasks in a high-performing environment. With a diverse career path across sectors and technologies, you'll have opportunities for personal development and impact. Enjoy a supportive culture that values inclusivity and celebrates ideas, enabling you to thrive in your career.

Benefits

34 days holiday with buy/sell options

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks.
• Experience in a NOC environment preferred.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

1st Line diagnostics

Incident resolution

Strong communication skills

Proficiency with Microsoft Office

Job description

Job Title: NOC Technician (Previous Relevant Experience Required), Basingstoke

Client: Telent

Location: Basingstoke

Job Category: Other

EU Work Permit Required: Yes

Job Details

Views: 3

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description

Join Telent's Engineering Team to innovate and develop solutions, working with technical experts committed to making a significant impact. Be part of a high-performing team managing complex and critical tasks, ensuring the nation's infrastructure remains connected and protected 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incidents are resolved according to procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create incident tickets from customer reports.
• Action Service Requests.
• Assign tickets to technical support, field engineering, and other service providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management with providers, control teams, and field resources.
• Communicate with customers regarding network incidents.
• Collaborate with utility companies during power-related network issues.

Candidate Profile

Previous experience supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Key Requirements

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise at all levels.
• Proficiency with Microsoft Office packages.

What We Offer

A diverse career across sectors, roles, and technologies, with opportunities for development and impact. We value an inclusive culture that respects differences and celebrates ideas, enabling everyone to thrive.

Additional Benefits

• 34 days holiday (including public holidays) with buy/sell options or 26 days plus public holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Reward scheme.

Learn More

Watch the Telent Video here!

We are committed to diversity and inclusion, fostering an environment where everyone can be themselves and reach their potential. Our teams reflect the diverse communities we serve.