NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Guildford; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a NOC Technician in Guildford, where you'll play a crucial role in supporting the nation's infrastructure. This position offers a dynamic work environment, managing network incidents and collaborating with technical experts. You'll be part of a dedicated team that ensures seamless connectivity and operational excellence. With a commitment to diversity and inclusion, this innovative firm provides opportunities for growth and skill development, making it an exciting place to advance your career. If you're passionate about technology and teamwork, this role is perfect for you.

Benefits

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks.
• Experience in a NOC environment is preferred.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

1st Line diagnostics

Incident resolution

Strong communication skills

Microsoft Office proficiency

Job description

Job Title: NOC Technician (Previous Relevant Experience Required), Guildford

Client: Telent

Location: Guildford, United Kingdom

Job Category: Other

EU Work Permit Required: Yes

Job Views: 3

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts dedicated to making a significant impact. Be part of a high-performing team managing complex, critical work that ensures the nation's infrastructure remains connected and protected 24/7.

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, assisting in incident resolution according to procedures and meeting contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

Responsibilities:

1. Handle incoming calls and emails, responding in line with KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Assign tickets to technical support, field engineering, and other service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management with providers, control teams, and field resources.
7. Communicate with customers regarding network incidents.
8. Collaborate with utility companies during power loss issues.

Candidate Profile:

Previous experience supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise across all levels of seniority.
• Proficiency in Microsoft Office packages.

What We Offer:

A diverse career across sectors, roles, and technologies, with opportunities for growth and skill development. We foster an inclusive culture that values diversity and encourages everyone to be themselves and thrive at work.

Additional Benefits:

• 34 days holiday (including public holidays) with buy/sell options, or 26 days plus public holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through the Telent Reward scheme.

Learn More:

Watch the Telent Video to learn more about us.

We are committed to creating a diverse and inclusive environment where everyone feels valued, can be themselves, and reach their full potential. Our teams reflect the diverse communities we serve.