NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Brighton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative firm is seeking a dedicated NOC Technician to join their Engineering Team. This role is crucial for managing complex network operations and ensuring seamless communication with customers. As part of a high-performing team, you will handle incident tickets, coordinate with service providers, and support incident resolution in a 24/7 environment. With a commitment to diversity and employee growth, this opportunity offers a supportive workplace where your contributions make a significant impact. If you have a passion for technology and excellent communication skills, this role is perfect for you.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, restaurants, and shopping

Qualifications

• Previous experience in supporting Enterprise and Service Provider Networks.
• Experience in a NOC environment is preferred.

Responsibilities

• Handle incoming calls and emails, ensuring KPIs are met.
• Create and manage network incident tickets from customer reports.

Skills

1st Line diagnostics

Incident resolution

Strong communication skills

Microsoft Office

Job description

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NOC Technician (Previous Relevant Experience is Required), Brighton

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Client:

Telent

Location:

Brighton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Join our Engineering Team at Telent to innovate and drive solutions, working closely with technical experts who are proud of their impactful work. Be part of a high-performing team managing complex and critical infrastructure that keeps the nation connected and protected 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution according to procedures and meeting contractual KPIs. The role involves working in a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Allocate/despatch tickets to technical support, field engineering, and other service providers.
• Manage incident tickets with regular updates.
• Organise traffic management, coordinating with providers, control teams, and field resources.
• Communicate with customers about network incidents.
• Coordinate with utility companies regarding power issues affecting the network.

Who you are:

You have previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills for liaising across all levels.
• Good understanding of Microsoft Office packages.

What we offer:

A career at Telent offers opportunities across sectors, roles, technologies, and clients to develop new skills and make an impact. We value our team and support their growth.

We foster an inclusive culture that respects diversity, celebrates ideas, and encourages everyone to be themselves and thrive at work.

The additional benefits with this role:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus holidays.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

We are committed to creating a diverse and inclusive environment where everyone feels they belong, can be themselves, and reach their full potential. Our teams reflect the diverse communities we serve.