NOC Analyst - 1st line support

Wanstor Limited; City Of London; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

A leading IT solutions provider based in the United Kingdom is seeking a NOC Analyst for 1st line support. This role involves monitoring networks, resolving incidents, and maintaining documentation. The ideal candidate will demonstrate strong attention to detail, problem-solving skills, and excellent communication abilities. With a competitive salary in the range of £26,000 - £30,000 per year and a hybrid working environment, this is a great opportunity for those looking to grow in the tech industry.

Benefits

24 days of annual leave, increasing each year up to 28

Continuous learning opportunities

5 paid days for personal development

2 paid volunteer days

Social events throughout the year

Qualifications

• Strong attention to detail with disciplined incident triage.
• Enjoys problem-solving and continuous learning.
• Excellent written and verbal communication skills.

Responsibilities

• Monitor internal and customer environments using various tools.
• Act as the first point of response for alerts and tickets.
• Perform incident triage and resolution by classifying incidents.

Skills

Problem-solving

Attention to detail

Excellent communication skills

Organizational skills

Experience with monitoring tools

Education

ITIL Foundation v4

CompTIA A+

Microsoft Fundamentals (AZ-900 / MS-900)

CCNA

Tools

PRTG

ServiceNow

SolarWinds

Job description

NOC Analyst - 1st line support

Department: NOC Service

Employment Type: Permanent - Full Time

Location: Hybrid

Compensation: £26,000 - £30,000 / year

Description

👋 Hello. Welcome to Wanstor! At Wanstor, we’ve been delivering award‑winning IT solutions for over 22 years, and we’re proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology.

Wanstor stands at the forefront of the industry with a full portfolio of high-quality services. From our award‑winning managed services to our robust data and development capabilities, networking and infrastructure expertise, and unparalleled security solutions, Wanstor is renowned in the market for excellence. Our strong customer references provide a solid foundation for your success. If you’re looking for a place where your skills can thrive and grow, you’ll feel right at home here!

We’re looking for a NOC Analyst to join our talented NOC team. As a NOC Analyst, you will identify, log, triage, troubleshoot, and resolve issues by restoring service or preventing outages, while providing consistently excellent customer service. You’ll join a collaborative team with deep experience across networking, systems, and monitoring.

What You'll Do

• Proactively monitor internal and customer environments using monitoring tools, covering routers, switches, firewalls, wireless access points, servers and applications, storage, virtualisation platforms (VMware/Hyper‑V), and backup systems.
• Act as the first point of response for alerts and auto‑generated tickets (e.g. from PRTG and ServiceNow), taking appropriate action within agreed SLAs.
• Perform incident triage and resolution by correctly classifying and prioritising incidents in line with ITIL impact and urgency, troubleshooting where possible and escalating when required.
• Manage backup operations including daily health checks, investigation of failures, performing restores, and escalating only after defined troubleshooting steps are completed.
• Support problem management by identifying and reporting recurring incidents to enable root‑cause analysis and proactive resolution.
• Carry out network troubleshooting through remote diagnostics across LAN, WAN, and WLAN, including basic connectivity and service checks.
• Support domain and SSL administration, including assisting with certificate provisioning and related tasks as required.
• Coordinate with third‑party vendors and partners to ensure timely incident resolution.
• Maintain accurate knowledge and documentation by updating runbooks, standard operating procedures, and internal knowledge bases, and ensuring ticket notes and time entries are kept up to date.

What You'll Need

• Strong attention to detail with disciplined incident triage.
• Enjoys problem‑solving and continuous learning with a proactive customer mindset.
• Excellent written and verbal communication skills.
• Highly organised with the ability to multitask in a fast‑moving environment.
• Experience with a monitoring tool (e.g. PRTG, SolarWinds, or similar).

Technical Foundation (any mix beneficial)

• ITSM tools: ServiceNow or similar.
• Networking fundamentals: TCP/IP, DNS, DHCP, VLANs.
• Remote troubleshooting across LAN, WAN, and WLAN.
• Windows Server / administration fundamentals with exposure to VMware or Hyper‑V.
• Backup concepts including jobs, schedules, and restores.

Certifications (Nice to Have)

• CompTIA A+
• Microsoft Fundamentals (AZ-900 / MS-900)
• CCNA (or equivalent knowledge)
• ITIL Foundation v4

What You'll Love

• 🌴 Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.
• 📚 Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.
• 🌟 Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge.
• 🤝 Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.
• 🎉 Team Spirit: Join a friendly team and engage in various social events organised throughout the year.