Night Team Member - The Mercure Paignton

Rbh Hospitality Management; Paignton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel management company in Paignton seeks an enthusiastic night auditor to ensure efficient hotel operations during late hours. Responsibilities include welcoming guests, conducting nightly audits, and maintaining safety and tidiness. Ideal candidates are friendly, reliable, and detail-oriented, thriving in a dynamic night shift environment. Join a company dedicated to employee well-being and growth, offering various benefits, including discounted rates and flexible working arrangements.

Benefits

Discounted hotel room rates

Additional day’s leave for your birthday

30% F&B discount

Flexible working arrangements

Life insurance

Free meals on duty

Qualifications

• Comfortable working through late hours.
• Ability to handle nightly audits and reports.
• Thrives in a quiet but active night shift environment.

Responsibilities

• Welcome late-arriving guests and handle check-ins/check-outs.
• Conduct night audits and prepare end-of-day reports.
• Address guest requests during the night.
• Maintain tidiness in lobby and public areas.
• Monitor safety and security with regular checks.
• Coordinate with morning staff for seamless shifts.

Skills

Detail-oriented

Friendly and welcoming

Reliable

Calm under pressure

Team player

Adaptability

Job description

Are you a night owl who loves the quiet buzz of the late hours? Join our team and keep the magic of the hotel running smoothly while the world sleeps!

Responsibilities

• Welcome late-arriving guests with a friendly smile and help them settle in, handling check-ins, check-outs, and everything in between.
• Handle night audits and end-of-day reports, keeping things organised and ready for the morning crew.
• Be the go‑to for any guest requests during the night, whether it’s room service or an extra pillow, bringing comfort even in the wee hours.
• Keep the lobby and public areas tidy and welcoming, setting up the hotel for a fresh start each morning.
• Monitor safety and security through regular checks, making sure guests enjoy a peaceful night's stay.
• Coordinate with the early morning team to hand off a seamless shift, so everyone's ready to take on the day.

Qualifications

• A natural night owl who’s comfortable working through the late hours.
• Friendly and welcoming, ready to offer service with a smile—even at 3 a.m.
• Good with numbers and detail‑oriented, especially when handling nightly audits and reports.
• Reliable and calm under pressure, able to manage guest needs and unexpected situations.
• Team player who can work independently, setting the stage for a smooth start in the morning.
• High energy and adaptability, thriving in the quiet but active world of night shifts.

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey. You will have access to a benefits package we believe truly works for our people.

Benefits

• Discounted hotel room rates for you and your friends & family.
• An additional day’s leave for your birthday.
• Enhanced maternity, adoption & shared parental leave.
• Course sponsorship.
• 30% F&B discount at RBH hotels.
• Refer a Friend scheme (earn 250 for each referral up to 5 referrals).
• Flexible working arrangements.
• Wagestream – choose how and when you get paid.
• Life insurance.
• Employee assistance programme.
• Social and wellness events and activities all year round.
• Free meals on duty saving you over 1000 per year.

And much, much more!