Night Team Leader

Accor Hotels; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A hospitality group in the City of London is seeking a Night Team Leader to ensure guest satisfaction during night hours. The successful candidate will oversee the Night Reception Team, efficiently attend to guests, manage guest registrations, and perform audit tasks. Strong customer service and organizational skills, along with experience in team leadership and familiarity with Opera, are essential. The position offers various employee benefits such as training and discounts in partner hotels.

Benefits

Training and development programmes

Discount card for Accor hotels worldwide

Complimentary stays in UK hotels

Meals on duty

Uniforms and dry cleaning

Employee Advisory Service

Recommend a Friend Scheme

Discounts in shops and partners

Qualifications

• Will work as part of the Night Reception Team providing efficient service.
• Must ensure guest satisfaction from check-in to check-out.
• Should manage the Night Team and provide training and feedback.

Responsibilities

• Ensure all guests are attended to promptly and efficiently.
• Check and update details of regular guests using Guest History.
• Liaise closely with Housekeeping on information relating to rooms.

Skills

Excellent customer service skills

Organizational and administration skills

Strong communication skills

Ability to work under pressure

Tools

Opera

Job description

Company Description

The Novotel London Bridge is hotel is a 4-star hotel located close to the South Bank (SE1 9HH) with Tate Modern, The Shard and St Paul's Cathedral just around the corner. There are 182 chic bedrooms, Gourmet Bar and Restaurant as well as fitness centre.

The Night Team Leader welcomes all guests and takes care of them from arrival through to departure.

They contribute to guest satisfaction by providing high quality services with a warm and friendly approach.

They ensure a smooth and secure environment to all the guests during the night.

Job Description

Your responsibilities will include:

• Ensuring all guests are attended to promptly and efficiently in the most professional way and without delay.
• Checking that details of regular guests are updated using Guest History.
• Ensuring all diary events, flags and specials are actioned.
• Checking and pass on all guest mail, messages and parcels promptly.
• To liaise closely with Housekeeping on information relating to rooms and lost property.
• Ensuring guest registration forms are completed correctly, then the computer is updated accordingly.
• Ensuring all account postings are accurate and necessary paperwork produced.
• Ensuring an accurate cashiering balance is performed at the completion of shifts.
• Completing all audit tasks as specified by the Night Auditors checklist.

Performing any other duties within the employee’s range of competence as required by management.

Managing Night Team, evaluating their progress and skills,

Qualifications

We are looking for a person who would:

• Have excellent customer service skills
• Have great organisational and administration skills
• Need to work as part of the Night Reception Team providing an efficient, effective and attentive service to all our guests.
• Have strong communication skills & a pro-active approach to your work.
• Ensure that the guests are completely satisfied at every stage of their stay with us, from check-in to check-out.
• Be working closely with the Night TeamAuditor to produce reports, monitoring the results and auditing controls in place.
• Ideally have a good knowledge of Opera
• Being able to manage the team, provide training and feedback in regards to their work.
• Being able to work under pressure in manage difficult situations

Additional Information

Great talent deserves great rewards so here's just some of what we are able to offer:

• Training and development programmes
• Discount card to be used in Accor hotels worldwide
• Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)
• Meals on duty
• Uniforms and dry cleaning
• Employee Advisory Service
• Recommend a Friend Scheme
• Discounts in shops and Hotel’s partners

Information on the processing of your personal data

The personal data collected in the context of your application will be kept for a period of up to six months after our last contact, unless you request its deletion by writing to the Data Privacy Team at AccorInvest UK, 10 Hammersmith Grove, London W6 7AP, or by sending an e‑mail to [e-mail].

We take all necessary precautions to preserve the security, confidentiality and integrity of the personal data we collect and to avoid any misuse of it.

You have the right to exercise, in the circumstances defined by applicable law (in particular, the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018), your rights of access, rectification, deletion and portability in respect of your personal data, as well as the right to request the limitation, or to oppose the processing, of it. These rights may be exercised by writing to the Data Privacy Team at AccorInvest UK, 10 Hammersmith Grove, London W6 7AP, or by sending an e‑mail to [e-mail].

Full information on the processing of candidates' personal data is available in our Employee Privacy Policy.