Night Supervisor: Lead Hotel Operations & Guest Care

Interstate Europe Hotels & Resorts; Brighton; On-site; GBP 22,000 - 30,000; Full time

Job summary

A hotel management company in the UK is seeking a Night Supervisor responsible for ensuring the safety and security of guests during the night, conducting nightly audits, and supporting various hotel operations. The ideal candidate will possess strong leadership and customer service skills, be organised, and familiar with hotel policies. This unique role offers development opportunities across departments for candidates who are comfortable with night shifts.

Benefits

Industry leading training and leadership development opportunities

Hotel discounts portfolio wide

24/7 access to employee assistance programme

Uncapped incentives for contributions

Staff meals on duty

Qualifications

• Strong leadership skills to effectively manage and motivate the nights team.
• Excellent customer service skills to handle guest complaints and ensure satisfaction.
• Organised with strong attention to detail for managing guest reservations.

Responsibilities

• Ensure safety and security of hotel guests and staff during the night.
• Conduct security checks and nightly audit to close the day's business.
• Support operations in food and beverage and maintenance areas.

Skills

Leadership skills

Customer service skills

Organisational skills

Knowledge of hotel policies and procedures

Teamwork

Job description

A hotel management company in the UK is seeking a Night Supervisor responsible for ensuring the safety and security of guests during the night, conducting nightly audits, and supporting various hotel operations. The ideal candidate will possess strong leadership and customer service skills, be organised, and familiar with hotel policies. This unique role offers development opportunities across departments for candidates who are comfortable with night shifts.