Night Shift Team Member

Rank Group; Greater London; On-site; GBP 12,000 - 15,000; Part time

Job summary

Rank Group is seeking a Team Member to welcome customers, support play on our machines, and serve snacks and drinks, helping create a great atmosphere from first visit to last spin.

This role requires flexibility to work night shifts and weekends within extended venue hours; you will follow clear standards, resolve issues and escalate when needed, contributing to a safe, friendly environment.

Qualifications

• Customer-first attitude with great people skills.
• Willingness to learn on shift.
• Experience in hospitality/retail is helpful but not essential; full training provided.

Responsibilities

• Greet customers and support play on machines.
• Serve snacks and drinks to guests.
• Maintain venue cleanliness and safety at all times.
• Follow health & safety, licensing, and safer gambling procedures.
• Work with the team to deliver a high-quality experience.

Skills

Customer service

Communication

Team player

Flexible schedule

Job description

Bring the fun, deliver the service.

As a Team Member, you’ll be the friendly face on the floor—welcoming customers, supporting play on our machines, serving snacks & drinks, and helping create a great atmosphere from first visit to last spin. You’ll follow clear standards, resolving or escalating issues where needed

***Please note this role operates within our extended venue opening hours, so flexibility will be required to work night shifts including weekends****

Your Impact

• Guest experience: Welcome, support and engage customers so every visit feels enjoyable and seamless.
• Service delivery: Keep the venue clean, safe and well-presented; manage busy periods and ensure standards are kept at all times"
• Machine support: Help customers get started on gaming machines, troubleshoot basic issues, and promote responsible play.
• Safety & compliance: Follow all health & safety, licensing, and safer gambling procedures; confidently engage with customers and challenge where necessary
• team mindset: Work together across the floor, to deliver a consistent, high-quality experience.

You’ll Bring

• • Customer‑first attitude with great people skills; friendly, upbeat, and helpful.
  • Team player energy—clear communication and willingness to learn on shift.
  • Previous experience in hospitality, retail, leisure, or a similar environment is helpful but not essential—full training provided.