Night Shift Slots Team Member - Guest Experience Champion

Merkur Slots UK Limited; Southampton; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

28 days holiday including Bank Holiday

Quarterly bonus

Career progression opportunities

Contributory pension

Life assurance

Discounts with retailers

Employee assistance programme

Job summary

MERKUR Slots is seeking a Team Member Nights in Southampton Shirley to deliver high‑quality service in a busy gaming venue. You will be part of a friendly team, working a rota that includes weekends and bank holidays, and you will help create a welcoming atmosphere and safe customer experience.

The role offers a competitive hourly rate (£12.84–£13.84) with a night premium, plus benefits such as a pension, life assurance, and career progression opportunities.

Qualifications

• Excellent communication and people skills.
• Flexible and able to work on a rota including weekends and bank holidays.
• Ability to work on own initiative or as part of a team.

Responsibilities

• Maintain high venue housekeeping standards for gaming equipment and surfaces.
• Provide service rounds and refreshments per brand guidelines.
• Monitor customer behaviour for safety and smooth operation.
• Assist with administration and regulatory compliance as required.
• Support promotions to ensure they run smoothly and achieve customer satisfaction.
• Handle customer interactions during shifts and log as per policy.
• Present a professional appearance following brand dress code.

Skills

Communication skills

Customer service

Teamwork

Flexibility

Job description

MERKUR Slots is seeking a Team Member Nights in Southampton Shirley to deliver high‑quality service in a busy gaming venue. You will be part of a friendly team, working a rota that includes weekends and bank holidays, and you will help create a welcoming atmosphere and safe customer experience.

The role offers a competitive hourly rate (£12.84–£13.84) with a night premium, plus benefits such as a pension, life assurance, and career progression opportunities.