Night Slots Host – Customer Experience & Gaming

MERKUR Casino UK; Smethwick; Remote; GBP 18,000 - 19,000; Full time

Benefits offered by this job

28 days holiday

Quarterly Bonus Scheme

Contributory Pension Scheme

Life Assurance

Employee discounts

Employee assistance programme

Job summary

MERKUR Slots is seeking a Nights Team Member in Smethwick to join a market-leading gaming group. The role covers 38 hours per week, with pay £12.84–£13.84 per hour and a night rate of £13.84 per hour between 23:00 and 06:00.

You will help create a welcoming atmosphere and deliver first-class service across the venue. The successful candidate will have experience in retail, hospitality or gambling, strong communication, and the ability to work weekends and Bank Holidays.

Qualifications

• Experience in retail, hospitality or gambling
• Excellent customer service
• Willingness to learn and develop
• Flexible and dedicated
• Attention to detail
• Able to work weekends and Bank Holidays

Responsibilities

• Regularly clean gaming equipment, floors, walls and other surfaces to high standards
• Offer service rounds and refreshments in line with brand guidelines
• Monitor customer actions and behaviours and log any concern per policy
• Assist with administration tasks requiring high accuracy
• Help promotions run smoothly and contribute to their success
• Ensure customer service meets company standards and aims for satisfaction
• Own and resolve problems, escalate when appropriate per complaints policy
• Interact with customers during shift and record interactions as required

Skills

Communication skills

Customer service

Team player

Flexibility

Problem solving

Job description

MERKUR Slots is seeking a Nights Team Member in Smethwick to join a market-leading gaming group. The role covers 38 hours per week, with pay £12.84–£13.84 per hour and a night rate of £13.84 per hour between 23:00 and 06:00.

You will help create a welcoming atmosphere and deliver first-class service across the venue. The successful candidate will have experience in retail, hospitality or gambling, strong communication, and the ability to work weekends and Bank Holidays.