Night Shift Team Member - Part-Time Gaming Venue

Merkur Slots UK Limited; Worksop; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

28 days holiday

Quarterly Bonus Scheme

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers

Employee assistance programme

Job summary

Merkur Slots UK Limited in Worksop seeks a Team Member for a part-time role to help create a welcoming venue and deliver excellent customer service across gaming experiences. You will be part of a team providing rounds, promotions support, and a safe, enjoyable environment for guests.

This position offers 24 hours per week with pay £12.84–£13.84 per hour, including a higher night rate (£13.84) from 23:00 to 06:00, plus benefits and training for progression.

Qualifications

• Experience working in a retail, hospitality or gambling environment.
• Experienced delivering excellent customer service.
• Willingness to learn and develop.
• Flexible and dedicated.
• Attention to detail.
• Industry and compliance training will be given.

Responsibilities

• Ensure the venue housekeeping is of the highest standard, cleaning gaming equipment, floors, walls and other surfaces.
• Offer service rounds and refreshments in line with brand guidelines.
• Monitor actions and behaviour of customers for suspicious or disruptive activity.
• Assist with administration as required to 100% accuracy.
• Help ensure promotions run smoothly and are a success.
• Ensure customer service aligns with company standards and results in customer satisfaction.
• Own and resolve problems, escalating where appropriate and in line with the complaints policy.
• Interact with customers during shifts and log interactions as per policies.
• Maintain a high standard of personal presentation and brand dress code.
• Acquire product knowledge to support the customer journey and enjoyment.
• Understand safeguarding policies and challenge 25.
• Actively discourage harassment, discrimination, or victimisation.

Skills

Retail experience

Customer service

Willingness to learn

Flexible

Attention to detail

Compliance training

Job description

Merkur Slots UK Limited in Worksop seeks a Team Member for a part-time role to help create a welcoming venue and deliver excellent customer service across gaming experiences. You will be part of a team providing rounds, promotions support, and a safe, enjoyable environment for guests.

This position offers 24 hours per week with pay £12.84–£13.84 per hour, including a higher night rate (£13.84) from 23:00 to 06:00, plus benefits and training for progression.