Guest Experience Associate - Night Shift

Merkur Slots UK Limited; Retford; Vor Ort; GBP 18.000 - 19.000; Teilzeit

Benefits dieser Stelle

28 days holiday

Quarterly bonus

Pension scheme

Life assurance

Discounts

Employee assistance programme

Career progression

Zusammenfassung

Merkur Slots UK Limited is seeking a Team Member for Retford. The role is 24 hours per week with a pay rate of £12.84–£13.84 per hour and a night rate of £13.84 per hour after 23:00. You will help create a welcoming gaming atmosphere and deliver first-class service.

You must be flexible to rota weekends and Bank Holidays, learn quickly, and work well both independently and as part of a team. Full training is provided.

Qualifikationen

• Experience in retail, hospitality or gambling environments desirable.
• Excellent customer service skills and friendly, confident approach.
• Willingness to learn and develop.
• Flexible and dedicated with strong attention to detail.

Aufgaben

• Maintain high venue housekeeping standards for gaming equipment, floors, walls and surfaces.
• Provide service rounds and refreshments in line with brand guidelines.
• Monitor customer behaviour and flag any suspicious or disruptive activity.
• Assist with administration to ensure 100% accuracy.
• Support promotions and ensure smooth operation of campaigns.
• Deliver excellent customer service in line with company standards and expectations.

Kenntnisse

Retail experience

Customer service

Flexible

Attention to detail

Teamwork

Jobbeschreibung

Merkur Slots UK Limited is seeking a Team Member for Retford. The role is 24 hours per week with a pay rate of £12.84–£13.84 per hour and a night rate of £13.84 per hour after 23:00. You will help create a welcoming gaming atmosphere and deliver first-class service.

You must be flexible to rota weekends and Bank Holidays, learn quickly, and work well both independently and as part of a team. Full training is provided.