Night Slots Team Member — Great Perks & Career Growth

Merkur Slots UK Limited; Smethwick; Vor Ort; GBP 18.000 - 19.000; Vollzeit

Benefits dieser Stelle

28 days holiday

Quarterly Bonus Scheme

Excellent Career Progression

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers

Employee assistance programme

Zusammenfassung

MERKUR Slots UK Limited is seeking a Team Member (Nights) at Smethwick to deliver first-class customer experience in a busy gaming environment. You will work in a team, handle cashless and non-cash transactions, and uphold brand standards while maintaining guest satisfaction.

The role is 38 hours per week with a night rate structure from £12.84 to £13.84 per hour. Benefits include a pension plan, life assurance, employee assistance and discounts, plus 28 days holiday.

Qualifikationen

• Excellent communication and people skills
• Passion for providing first-class service
• Flexible and able to work on a rota basis that includes weekends and Bank Holidays
• Ability to work on your own initiative, as well as part of a team
• Experience delivering excellent customer service
• Willingness to learn and develop
• Flexible and dedicated
• Attention to detail

Aufgaben

• Ensure venue housekeeping is always of the highest standard, cleaning gaming equipment, floors, walls and surfaces
• Offer service rounds and refreshments in line with brand guidelines
• Monitor actions and behaviour of customers for suspicious or disruptive activity
• Assist with administration as required to 100% accuracy
• Help ensure promotions run smoothly and are a success
• Deliver customer service in line with company standards and achieve customer satisfaction
• Own and resolve problems, escalate when appropriate per policy
• Interact with customers during shifts and log interactions per policy
• Maintain a high standard of personal presentation per brand dress code on duty
• Gain strong knowledge of company policies around safeguarding and anti-harassment

Jobbeschreibung

MERKUR Slots UK Limited is seeking a Team Member (Nights) at Smethwick to deliver first-class customer experience in a busy gaming environment. You will work in a team, handle cashless and non-cash transactions, and uphold brand standards while maintaining guest satisfaction.

The role is 38 hours per week with a night rate structure from £12.84 to £13.84 per hour. Benefits include a pension plan, life assurance, employee assistance and discounts, plus 28 days holiday.