Merkur Slots Team Member – Night Shift Customer Experience

Merkur Slots UK Limited; Slough; On-site; GBP 18,000 - 20,000; Full time

Benefits offered by this job

28 days holiday

Quarterly bonus

Career progression

Pension scheme

Life assurance

Discounts

Employee assistance

Job summary

MERKUR Slots UK Limited in Slough is seeking a Team Member to welcome customers, deliver friendly service and help create a memorable gaming environment. The role focuses on providing first-class service with a rota including weekends and holidays, while maintaining brand standards and a neat appearance.

With 40 hours per week and a pay rate of £13.25–£14.75 per hour (night rate £14.75 between 23:00 and 06:00), you will join a market-leading operator committed to staff development, pension

Qualifications

• Experience working in a retail, hospitality or gambling environment
• Experienced delivering excellent customer service
• Willingness to learn and develop
• Flexible and dedicated
• Attention to detail
• Industry and compliance training will be given

Responsibilities

• To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
• To ensure service rounds and refreshments are offered in line with brand guidelines.
• To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
• To assist with any administration as required to 100% accuracy.
• To help ensure that promotions run smoothly and are a success.
• To ensure that customer service is carried out in line with company standards and results in 'customer satisfaction'.
• To own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
• To interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.
• To maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
• Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
• Gain a good understanding of all company policies and procedures around safeguarding and challenge 25
• To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.

Skills

Customer service

Communication

Teamwork

Flexible hours

Attention to detail

Job description

MERKUR Slots UK Limited in Slough is seeking a Team Member to welcome customers, deliver friendly service and help create a memorable gaming environment. The role focuses on providing first-class service with a rota including weekends and holidays, while maintaining brand standards and a neat appearance.

With 40 hours per week and a pay rate of £13.25–£14.75 per hour (night rate £14.75 between 23:00 and 06:00), you will join a market-leading operator committed to staff development, pension