Guest Experience Team Member — Night Shift

Merkur Slots UK Limited; Daimler Green; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

28 days holiday (including Bank Hols)

Quarterly Bonus Scheme

Career progression opportunities

Contributory Pension

Life Assurance

Employee discounts

Employee assistance programme

Job summary

Merkur Slots UK Limited is seeking a Team Member for Foleshill to deliver warm, welcoming service in a busy gaming environment. You will support daily venue operations, housekeeping, and customer engagement.

The role requires flexibility to work weekends and bank holidays and to operate on a rota. Pay is £12.84–£13.84 per hour, with a night rate of £13.84 for shifts 23:00–06:00, plus benefits.

Qualifications

• Experience in retail, hospitality or gambling environments expected.
• Experience delivering excellent customer service is essential.
• Willingness to learn and develop within the role.
• Flexibility to work on a rota including weekends and holidays.
• Attention to detail and adherence to procedures.
• Industry and compliance training will be provided.

Responsibilities

• Maintain high venue housekeeping standards and clean gaming equipment, floors, walls and surfaces.
• Provide service rounds and refreshments per brand guidelines.
• Monitor customer behaviour and flag any suspicious or disruptive activity.
• Assist with administration to maintain accuracy.
• Help ensure promotions run smoothly and are successful.
• Deliver customer service that aligns with company standards and achieves customer satisfaction.
• Resolve issues promptly and follow complaints policy.

Skills

Retail experience

Customer service

Willingness to learn

Flexible

Attention to detail

Industry training

Job description

Merkur Slots UK Limited is seeking a Team Member for Foleshill to deliver warm, welcoming service in a busy gaming environment. You will support daily venue operations, housekeeping, and customer engagement.

The role requires flexibility to work weekends and bank holidays and to operate on a rota. Pay is £12.84–£13.84 per hour, with a night rate of £13.84 for shifts 23:00–06:00, plus benefits.