Night Shift Host: Guest Services & Safety Lead

Beds and Bars Group; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent hospitality company seeks a dedicated Night Porter to manage guest bookings and inquiries at their City of Edinburgh hostel. The role involves ensuring smooth handovers and security management during night shifts from midnight to 8 am, on a 4-on, 3-off rota. Ideal candidates will possess excellent customer service skills and be fluent in English. Join our fun, social work environment focused on professional growth with competitive perks including discounts and training opportunities.

Benefits

50% off food and drink in all bars

50% off accommodation at St Christopher's Inns

Industry-recognized training

Employee of the Month program

Free mental health support

Award-winning company development schemes

Qualifications

• Eligibility to work legally in the UK.
• Have a fixed residence within reasonable travel distance.
• Previous experience in a customer-facing role preferred.

Responsibilities

• Book guests into the hostel and advise on services.
• Assist with guest inquiries and management.
• Ensure accurate administration in the booking system.
• Manage effective handover to day team.
• Maintain security and safety standards.
• Provide information on local attractions.

Skills

Fluent in English

Customer service orientation

Organizational skills

Ability to work unsupervised

Job description

A prominent hospitality company seeks a dedicated Night Porter to manage guest bookings and inquiries at their City of Edinburgh hostel. The role involves ensuring smooth handovers and security management during night shifts from midnight to 8 am, on a 4-on, 3-off rota. Ideal candidates will possess excellent customer service skills and be fluent in English. Join our fun, social work environment focused on professional growth with competitive perks including discounts and training opportunities.