Night Shift Guest Experience Associate – Slots

Merkur Slots UK Limited; Southampton; Sur place; GBP 18 000 - 19 000; Plein temps

Avantages offerts par ce poste

28 days holiday

Quarterly bonus scheme

Pension scheme

Life Assurance

Discounts with retailers/restaurants

Employee assistance programme

Résumé du poste

MERKUR Slots UK Limited in Southampton is seeking a Team Member for Nights, 40 hours per week. The role focuses on delivering first-class customer service, maintaining clean, welcoming gaming venues, and supporting promotional activities.

You will work on a rota including weekends and Bank Holidays, with a strong emphasis on safety and brand standards. We offer a comprehensive benefits package, including 28 days holiday, pension, life assurance, and opportunities for career progression within a

Qualifications

• Excellent communication and people skills.
• Willingness to work on a rota basis including weekends and bank holidays.
• Experience in retail, hospitality or gambling environment preferred.
• Attention to detail and reliability.

Responsabilités

• Ensure venue housekeeping is maintained to high standards.
• Provide rounds and refreshments in line with brand guidelines.
• Monitor customer behaviour and escalate as needed.
• Assist with administration tasks to maintain accuracy.
• Support promotions to run smoothly and drive customer satisfaction.
• Maintain presentation and dress code while on duty.
• Log customer interactions and resolve issues promptly.

Connaissances

Customer service

Communication

Team player

Flexibility

Description du poste

MERKUR Slots UK Limited in Southampton is seeking a Team Member for Nights, 40 hours per week. The role focuses on delivering first-class customer service, maintaining clean, welcoming gaming venues, and supporting promotional activities.

You will work on a rota including weekends and Bank Holidays, with a strong emphasis on safety and brand standards. We offer a comprehensive benefits package, including 28 days holiday, pension, life assurance, and opportunities for career progression within a