Night Shift Team Member – Slots & Guest Experience

MERKUR Casino UK; Southampton; Hybrid; GBP 18,000 - 19,000; Full time

Benefits offered by this job

28 days holiday (including Bank Holydl

Quarterly Bonus Scheme

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers &

Job summary

MERKUR Slots is hiring a Team Member - Nights in Southampton to welcome customers, maintain a clean venue, and support promotions. The role requires strong customer service, flexibility to work weekends and bank holidays, and a proactive team approach. Training is provided to develop industry knowledge and compliance with brand standards.

You will join a market-leading group with clear progression paths and a commitment to a safe, welcoming workplace.

Qualifications

• Experience working in a retail, hospitality or gambling environment.
• Excellent customer service delivery is essential.
• Flexible and dedicated with weekend/bank holiday availability.
• Attention to detail and reliable team member.

Responsibilities

• Maintain venue housekeeping to high standards across gaming areas.
• Offer service rounds and refreshments in line with brand guidelines.
• Monitor customer behavior and escalate any concerns as needed.
• Assist with administration and promotions to ensure smooth operations.
• Deliver customer service that aligns with company standards and satisfaction goals.
• Act on issues, resolve problems, and log interactions per policy.
• Maintain professional appearance and adhere to brand dress code.
• Develop product knowledge to enhance customer journey and enjoyment.
• Follow safeguarding policies and contribute to a safe venue environment.

Skills

Customer service

Communication

Flexible

Attention to detail

Industry experience

Teamwork

Job description

MERKUR Slots is hiring a Team Member - Nights in Southampton to welcome customers, maintain a clean venue, and support promotions. The role requires strong customer service, flexibility to work weekends and bank holidays, and a proactive team approach. Training is provided to develop industry knowledge and compliance with brand standards.

You will join a market-leading group with clear progression paths and a commitment to a safe, welcoming workplace.