Night Slots Customer Experience Associate

MERKUR Casino UK; Smethwick; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

28 days holiday including Bank Holiday

Quarterly Bonus Scheme

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers

Employee assistance programme

Job summary

MERKUR Casino UK is seeking a Team Member (Nights) in Smethwick to deliver outstanding guest experiences and keep a vibrant, welcoming gaming environment. The role involves night shifts and a 38-hour week with emphasis on reliability, teamwork, and adherence to brand standards.

You will work on a rota that includes weekends and Bank Holidays, maintain venue presentation, and contribute to promotions while delivering first-class customer service to our guests.

Qualifications

• Excellent communication and people skills.
• Flexible and able to work on a rota including weekends and Bank Holidays.
• Experience in retail, hospitality or gambling environment is preferred.

Responsibilities

• Maintain venue cleanliness and high standards of housekeeping.
• Ensure service rounds and refreshments align with brand guidelines.
• Monitor customer behavior and escalate issues as needed.
• Assist with administration to support smooth venue operations.
• Support promotions to run effectively and contribute to customer satisfaction.

Skills

Customer service

Flexibility

Attention to detail

Team player

Communication

Job description

MERKUR Casino UK is seeking a Team Member (Nights) in Smethwick to deliver outstanding guest experiences and keep a vibrant, welcoming gaming environment. The role involves night shifts and a 38-hour week with emphasis on reliability, teamwork, and adherence to brand standards.

You will work on a rota that includes weekends and Bank Holidays, maintain venue presentation, and contribute to promotions while delivering first-class customer service to our guests.