Night Shift Guest Experience Associate (Part-Time)

Merkur Slots UK Limited; Millfield; Presencial; GBP 18 000 - 19 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

28 days holiday including Bank Holiday

Quarterly bonus scheme

Career progression opportunities

Pension scheme

Life assurance

Staff discounts

Employee assistance programme

Resumo da oferta

MERKUR Slots UK Ltd is recruiting a Team Member for Nights (Part Time) at Millfield. The role is 18 hours per week with a pay rate of £12.84 to £13.84 per hour. Night shifts are between 23:00 and 06:00 with a premium rate of £13.84 per hour.

Experience in retail, hospitality or gaming plus strong customer service is preferred. The company offers 28 days holiday (incl. bank holidays), a quarterly bonus scheme, development opportunities, a pension, life assurance, and staff discounts across

Qualificações

• Experience working in a retail, hospitality or gambling environment.
• Excellent customer service track record.
• Willingness to learn and develop.
• Flexible and dedicated.
• Attention to detail.
• Industry and compliance training will be given.

Responsabilidades

• Ensure venue housekeeping is kept to the highest standard and clean gaming equipment, floors and surfaces.
• Serve rounds and refreshments in line with brand guidelines.
• Monitor customer actions and behaviour for suspicious or disruptive activity.
• Assist with administration to achieve 100% accuracy.
• Help ensure promotions run smoothly and are successful.
• Deliver customer service in line with company standards and achieve customer satisfaction.
• Own and resolve problems, escalating when appropriate and per the complaints policy.
• Interact with customers during shifts and log interactions per policies.
• Maintain brand standards and dress code while on duty.
• Enhance product knowledge to support the customer journey.

Conhecimentos

Retail experience

Customer service

Willingness to learn

Flexibility

Attention to detail

Compliance training

Descrição da oferta de emprego

MERKUR Slots UK Ltd is recruiting a Team Member for Nights (Part Time) at Millfield. The role is 18 hours per week with a pay rate of £12.84 to £13.84 per hour. Night shifts are between 23:00 and 06:00 with a premium rate of £13.84 per hour.

Experience in retail, hospitality or gaming plus strong customer service is preferred. The company offers 28 days holiday (incl. bank holidays), a quarterly bonus scheme, development opportunities, a pension, life assurance, and staff discounts across