Guest Experience Associate — Gaming Venue (Night Shift)

Merkur Slots UK Limited; Sydenham; Presencial; GBP 18.000 - 20.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

28 days holiday

Quarterly Bonus Scheme

Contributory Pension Scheme

Life Assurance

Employee assistance programme

Descripción de la vacante

Merkur Slots UK Limited is seeking a Team Member in Sydenham to deliver friendly, high-quality service in a busy gaming venue. The role requires a flexible weekend and bank holiday rota and a commitment to creating a welcoming atmosphere for customers.

You will contribute to housekeeping, rounds, promotions and accurate admin tasks while upholding brand standards and compliance training. Training is provided to help you succeed in a dynamic team environment.

Formación

• Experience in retail, hospitality or gambling environment.
• Excellent customer service experience.
• Willingness to learn and develop.
• Flexible and dedicated.
• Attention to detail.
• Industry and compliance training will be given.

Responsabilidades

• Maintain high venue housekeeping standards for gaming equipment, floors and surfaces.
• Serve customers with brand-aligned rounds and refreshments.
• Monitor customer behavior and report any suspicious or disruptive activity.
• Assist with administration to maintain 100% accuracy.
• Support promotions to run smoothly and ensure customer satisfaction.
• Resolve issues promptly and log interactions per policy.
• Represent the brand with a neat appearance and adhere to dress code.

Conocimientos

Excellent communication

People skills

Flexible

Team player

Attention to detail

Customer service

Descripción del empleo

Merkur Slots UK Limited is seeking a Team Member in Sydenham to deliver friendly, high-quality service in a busy gaming venue. The role requires a flexible weekend and bank holiday rota and a commitment to creating a welcoming atmosphere for customers.

You will contribute to housekeeping, rounds, promotions and accurate admin tasks while upholding brand standards and compliance training. Training is provided to help you succeed in a dynamic team environment.