Night Shift Customer Experience Host

Merkur Slots UK Limited; Wishaw; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

28 days holiday

Quarterly Bonus Scheme

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers

Employee assistance programme

Job summary

MERKUR Slots UK Limited is seeking a Team Member Nights in Wishaw to deliver great customer service in a lively gaming venue. The role involves greeting customers, maintaining venue standards, and supporting promotional activities during night shifts.

You will work in a retail/hospitality/gambling environment and contribute to a welcoming atmosphere. We offer 28 days holiday, a quarterly bonus scheme, a contributory pension, life assurance, and employee discounts.

Qualifications

• Experience working in a retail, hospitality or gambling environment.
• Experienced delivering excellent customer service.
• Willingness to learn and develop.
• Flexible and dedicated.
• Attention to detail.
• Industry and compliance training will be given.

Responsibilities

• To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
• To ensure service rounds and refreshments are offered in line with brand guidelines.
• To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
• To assist with any administration as required to 100% accuracy.
• To help ensure that promotions run smoothly and are a success.
• To ensure that customer service is carried out in line with company standards and results in "customer satisfaction".
• To own and resolve problems, escalating where appropriate and in accordance with the complaints policy.

Skills

Customer service

Retail experience

Hospitality

Flexible

Attention to detail

Willingness to learn

Job description

MERKUR Slots UK Limited is seeking a Team Member Nights in Wishaw to deliver great customer service in a lively gaming venue. The role involves greeting customers, maintaining venue standards, and supporting promotional activities during night shifts.

You will work in a retail/hospitality/gambling environment and contribute to a welcoming atmosphere. We offer 28 days holiday, a quarterly bonus scheme, a contributory pension, life assurance, and employee discounts.