Night Shift Controller

Brook Street Internal Talent; Uxbridge; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

A recruitment agency is seeking a Night Service Controller to provide essential out-of-hours support, ensuring seamless service delivery for major clients. The role requires working 34 hours per week with a mix of day and night shifts, including weekends and bank holidays. Ideal candidates will be organized, flexible, and capable of working both independently and as part of a team, responding to urgent queries during critical operational hours.

Qualifications

• Organised and flexible individual.
• Ability to work independently and as part of a team.
• Strong communication skills.

Responsibilities

• Provide out-of-hours support to ensure service delivery.
• Respond to urgent queries and incidents.
• Operate evenings, weekends, and bank holidays.

Job description

Night Service Controller

Remote (occasional travel to Uxbridge) | Mix of day and night shifts

Base salary of £21,500 + quarterly performance-based bonus

The purpose of the Night Service Controller role is to provide essential out-of-hours support, ensuring seamless service delivery for major Brook Street clients.

The position involves working 34 hours per week on a rotational basis, including day and night shifts, weekends, and bank holidays.

This role is perfect for an organised & flexible individual who thrives in a fast-paced, busy and high-volume environment. You'll need to be a strong team player who can also work confidently and independently during overnight remote shifts. This opportunity would suit someone who is looking for a rewarding and long-term career, takes ownership of their work, enjoys variety, and takes pride in representing the wider branch network by delivering exceptional service to clients and candidates alike.

Core Responsibilities

To provide vital support to Brook Street's core operations outside of standard working hours. Operating evenings, weekends, & bank holidays, this role ensures service continuity, safeguards the reputation of the business, & supports critical sectors including healthcare, social care, & government. Acting as the sole point of contact for clients & candidates during these times, responding to urgent queries, incidents...