Night Relief Supervisor

Admiral Slots; Chorley; On-site; GBP 12,000 - 18,000; Full time

Job summary

Admiral Slots in the United Kingdom is seeking a Customer Service Assistant / Supervisor to deliver outstanding service across our venues. You'll greet customers, promote offers and events, handle cash and provide change, and keep the premises welcoming and clean.

When needed, you will step into supervisory duties, assist with opening/closing procedures, and help supervise the team while ensuring compliance with Challenge 25 and gambling legislation.

Qualifications

• Experience in a customer-facing role in a leisure or retail setting.
• Comfortable handling cash and giving change.
• Familiar with promoting offers and events.

Responsibilities

• Welcoming and engaging customers, ensuring a great experience every visit.
• Promoting offers, events, and new games.
• Handling cash and providing change accurately.
• Serving refreshments and keeping the venue clean and welcoming.
• Supporting with opening/closing procedures and supervising the team when needed.
• Upholding our Challenge 25 policy and ensuring compliance with gambling legislation.

Skills

Customer service

Cash handling

Team supervision

Upselling promotions

Job description

As a Customer Service Assistant / Supervisor, you'll deliver outstanding customer service and ensure our venues run smoothly. While your main focus will be assisting customers, you'll also step up to carry out supervisory duties when required, earning the enhanced hourly rate. Key responsibilities include:

• Welcoming and engaging customers, ensuring a great experience every visit
• Promoting offers, events, and new games
• Handling cash and providing change accurately
• Serving refreshments and keeping the venue clean and welcoming
• Supporting with opening/closing procedures and supervising the team when needed
• Upholding our Challenge 25 policy and ensuring compliance with gambling legislation

Luxury Leisure Talarius, trading as Admiral Slots, is a market leading provider of slots and gaming entertainment in the UK. Boasting over 300 high street and seaside gaming stores, Admiral offers the ultimate gaming experience, showcasing the best casino and classic slot games available on both the most technologically advanced slot machines and traditional fruit machines. We are constantly investing in the latest technology releases and looking to acquire new venues to continue to grow our portfolio. Our Aim is to offer our Customers impeccable playing environments and an outstanding service that sets us apart from our competitors. Many of our stores are recently refurbished portraying a really modern outlook and a first class working environment. Working for Admiral is rewarding, fun and delivers excellent opportunities to progress and develop both personally and professionally.