Assistant Manager

Admiral Slots; Birmingham; Presencial; GBP 25.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Night shift premium (£1.50/hr)

Flexible shifts

Career progression

Descripción de la vacante

Admiral Slots in the United Kingdom is seeking an Assistant Manager to support the day-to-day running of a venue and act as Venue Manager in their absence. This permanent, full-time role offers a flexible shift pattern across mornings, days, late shifts and weekends, with a night premium for hours 11pm–6am.

Key duties include liaising with Area Management to meet KPIs, delegating tasks, promoting offers and events, handling cash, and ensuring compliance with gambling legislation.

Formación

• Minimum 3 years customer service experience.
• At least 1 year in a supervisory or management role preferred.
• Excellent customer service skills.

Responsabilidades

• Liaising with Area Management to meet KPIs and uphold standards.
• Delegate and support staff in daily tasks.
• Encourage and drive business during peak times and events.
• Key holder duties such as opening or closing a venue.

Conocimientos

Customer service

Supervisory experience

Team leadership

Descripción del empleo

This is a Permanent , Full Time vacancy that will close in 2 months at 23:59 BST .

Shift pattern:Monday to Sunday, Full Flexibility, Mornings, Days, lates and weekends, Overnight shift per quarter, 5 out of the 7 days to be covered.

If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.

Our Assistant Managers are an essential part of our team. Supporting the manager in the day to day running of a venue you will also be acting venue manager in their absence (such as annual leave), and therefore may also be closely communicating with our area management team to ensure the venue is held to our high and professional standards. As always, we would need you to have excellent customer service skills, with a minimum of 3 years customer service experience and a year in a supervisory or management role also preferred!

Assistant Management duties within our venues also include:

• Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be in the absence of the Venue Manager
• Delegate and support staff in their daily tasks
• Encouraging and driving business day to day, including during peak times and tournament days.
• Key holder duties (such as opening or closing a venue)

By delivering excellent customer service, you will play an integral role in day to day running of our venue. Once you have completed your training, You could be:

• Promoting our excellent offers, promotions and events.
• Providing refreshments and snacks to our customers.
• Recommending games and alternative machines to our customers, using your product knowledge gained through our training programme.
• As a coin based business, handling cash is a big part of our teams daily duties, therefore you will be expected to provide customers with change.

With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.

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The Company

Luxury Leisure Talarius, trading as Admiral Slots, is a market leading provider of slots and gaming entertainment in the UK.

Boasting over 300 high street and seaside gaming stores, Admiral offers the ultimate gaming experience, showcasing the best casino and classic slot games available on both the most technologically advanced slot machines and traditional fruit machines. We are constantly investing in the latest technology releases and looking to acquire new venues to continue to grow our portfolio.

Our Aim is to offer our Customers impeccable playing environments and an outstanding service that sets us apart from our competitors. Many of our stores are recently refurbished portraying a really modern outlook and a first class working environment.

Working for Admiral is rewarding, fun and delivers excellent opportunities to progress and develop both personally and professionally.