Assistant Managers

Admiral Slots; Southampton; On-site; GBP 22,000 - 26,000; Full time

Job summary

Luxury Leisure Talarius, trading as Admiral Slots, is a market leading provider of slots and gaming entertainment in the UK. This role supports the venue manager, ensuring KPIs are met, delegates staff duties, and drives business during peak times while maintaining high service standards.

The candidate should have at least 3 years in customer service and ideally 1 year in a supervisory role, with strong communication across management teams.

Qualifications

• Minimum of 3 years customer service experience.
• A year in a supervisory or management role preferred.

Responsibilities

• Liaise with Area Management to ensure venue KPI targets are met in the absence of the Venue Manager.
• Delegate and support staff in their daily tasks.
• Drive business day-to-day, including peak times and tournament days.
• Provide excellent customer service and handle cash and change.

Skills

Customer service experience

Supervisory/management experience

Job description

Our Assistant Managers are an essential part of our team. Supporting the manager in the day to day running of a venue you will also be acting venue manager in their absence (such as annual leave), and therefore may also be closely communicating with our area management team to ensure the venue is held to our high and professional standards. As always, we would need you to have excellent customer service skills, with a minimum of 3 years customer service experience and a year in a supervisory or management role also preferred!

• Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be in the absence of the Venue Manager
• Delegate and support staff in their daily tasks
• Encouraging and driving business day to day, including during peak times and tournament days.
• Key holder duties (such as opening or closing a venue)

By delivering excellent customer service, you will play an integral role in day to day running of our venue. Once you have completed your training, You could be:

• Promoting our excellent offers, promotions and events.
• Providing refreshments and snacks to our customers.
• Recommending games and alternative machines to our customers, using your product knowledge gained through our training programme.
• As a coin based business, handling cash is a big part of our teams daily duties, therefore you will be expected to provide customers with change.

Luxury Leisure Talarius, trading as Admiral Slots, is a market leading provider of slots and gaming entertainment in the UK.

Boasting over 300 high street and seaside gaming stores, Admiral offers the ultimate gaming experience, showcasing the best casino and classic slot games available on both the most technologically advanced slot machines and traditional fruit machines. We are constantly investing in the latest technology releases and looking to acquire new venues to continue to grow our portfolio. Our Aim is to offer our Customers impeccable playing environments and an outstanding service that sets us apart from our competitors. Many of our stores are recently refurbished portraying a really modern outlook and a first class working environment. Working for Admiral is rewarding, fun and delivers excellent opportunities to progress and develop both personally and professionally.