Night Relief Supervisor

Luxury Leisure

Glasgow

In loco

GBP 18.000 - 21.000

Tempo pieno

2 giorni fa

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Descrizione del lavoro

Luxury Leisure in the United Kingdom invites a Customer Service Assistant / Supervisor to join our Glasgow venues. You will welcome guests, drive great experiences, handle transactions and support opening/closing procedures.

When needed you will take on supervisory duties, earning an enhanced rate of £13.25 per hour plus £1.50 for hours between 11pm and 6am, reflecting the night shift schedule of 3 x 10 hour nights.

Competenze

Experience delivering customer service in a venue.
Ability to handle cash accurately.
Willingness to step up to supervisory duties.

Mansioni

Welcoming and engaging customers, ensuring a great experience every visit
Promoting offers, events, and new games
Handling cash and providing change accurately
Serving refreshments and keeping the venue clean and welcoming
Supporting with opening/closing procedures and supervising the team when needed
Upholding our Challenge 25 policy and ensuring compliance with gambling legislation

Conoscenze

Customer service

Supervisory duties

Cash handling

Night shift

Descrizione del lavoro

Shift pattern: 3 X 10 hour night shifts starting at 21:30pm till 08:00am.

Enhanced Rate: £13.25 per hour (when carrying out Supervisory duties)
Additional: £1.50 per hour for any hours worked between 11pm and 6am

As a Customer Service Assistant / Supervisor, you’ll deliver outstanding customer service and ensure our venues run smoothly. While your main focus will be assisting customers, you’ll also step up to carry out supervisory duties when required, earning the enhanced hourly rate.

Key responsibilities include:

Welcoming and engaging customers, ensuring a great experience every visit
Promoting offers, events, and new games
Handling cash and providing change accurately
Serving refreshments and keeping the venue clean and welcoming
Supporting with opening/closing procedures and supervising the team when needed
Upholding our Challenge 25 policy and ensuring compliance with gambling legislation