Relief Supervisor

Luxury Leisure; Norwich; In loco; GBP 18.000 - 20.000; Tempo pieno

Vantaggi offerti da questo lavoro

Enhanced supervisory rate

Night shift uplift

Descrizione del lavoro

Luxury Leisure in Norwich is seeking a Customer Service Assistant / Supervisor to deliver outstanding service and keep venues running smoothly. You’ll engage customers, promote events, handle cash, serve refreshments, and assist with opening/closing while stepping up to supervise when required.

The role includes an enhanced rate for supervisory duties and an additional night-shift uplift for hours between 11pm and 6am.

Competenze

• Deliver outstanding customer service.
• Carry out supervisory duties when required.
• Promote offers, events and new games.
• Uphold Challenge 25 and comply with gambling legislation.

Mansioni

• Welcoming and engaging customers, ensuring a great experience every visit.
• Promoting offers, events, and new games.
• Handling cash and providing change accurately.
• Serving refreshments and keeping the venue clean and welcoming.
• Supporting with opening/closing procedures and supervising the team when needed.
• Upholding our Challenge 25 policy and ensuring compliance with gambling legislation.

Conoscenze

Customer service

Cash handling

Team supervision

Policy compliance

Descrizione del lavoro

Shift pattern: Monday-Sunday, Mornings, Evenings and Weekends. Full flexibility across the week required, working 5 out of 7 day per week.

Enhanced Rate: £13.25 per hour (when carrying out Supervisory duties)
Additional: £1.50 per hour for any hours worked between 11pm and 6am

As a Customer Service Assistant / Supervisor, you’ll deliver outstanding customer service and ensure our venues run smoothly. While your main focus will be assisting customers, you’ll also step up to carry out supervisory duties when required, earning the enhanced hourly rate.

Key responsibilities include:

• Welcoming and engaging customers, ensuring a great experience every visit
• Promoting offers, events, and new games
• Handling cash and providing change accurately
• Serving refreshments and keeping the venue clean and welcoming
• Supporting with opening/closing procedures and supervising the team when needed
• Upholding our Challenge 25 policy and ensuring compliance with gambling legislation