Night Relief Supervisor

Luxury Leisure; Gravesend; In loco; GBP 18.000 - 21.000; Tempo pieno

Descrizione del lavoro

Luxury Leisure in Gravesend is seeking a Customer Service Assistant / Supervisor for night shifts (22:00–08:30). The role requires full week flexibility, working 3 nights out of 7, with supervisory duties at times.

Enhanced rate £13.25/hour for supervisory duties and an extra £1.50/hour for hours 11pm–6am. You will welcome customers, promote offers/events, handle cash, serve drinks, and assist with opening/closing while supervising the team and ensuring compliance with policy and gambling

Competenze

• Experience delivering high-quality customer service.
• Ability to handle cash accurately and securely.
• Willingness to perform supervisory duties and manage a small team.

Mansioni

• Welcome and engage customers to ensure a great visit.
• Promote offers, events and new games.
• Handle cash and provide accurate change.
• Serve refreshments and keep the venue clean and welcoming.
• Assist with opening/closing and supervise the team when needed.
• Adhere to Challenge 25 policy and gambling legislation.

Conoscenze

Customer service

Cash handling

Team supervision

Descrizione del lavoro

Shift pattern: Night Shift 22:00-08:30. Full flexibility across the week required, working 3 out of 7 nights per week.

Enhanced Rate: £13.25 per hour (when carrying out Supervisory duties)
Additional: £1.50 per hour for any hours worked between 11pm and 6am

As a Customer Service Assistant / Supervisor, you’ll deliver outstanding customer service and ensure our venues run smoothly. While your main focus will be assisting customers, you’ll also step up to carry out supervisory duties when required, earning the enhanced hourly rate.

Key responsibilities include:

• Welcoming and engaging customers, ensuring a great experience every visit
• Promoting offers, events, and new games
• Handling cash and providing change accurately
• Serving refreshments and keeping the venue clean and welcoming
• Supporting with opening/closing procedures and supervising the team when needed
• Upholding our Challenge 25 policy and ensuring compliance with gambling legislation