Night Relief Supervisor

Luxury Leisure; Pendleton; On-site; GBP 18,000 - 20,000; Full time

Benefits offered by this job

Night shift premium

Supervisory duties pay

Job summary

Luxury Leisure is seeking a Customer Service Assistant / Supervisor to deliver outstanding service across our venues. You’ll welcome customers, promote offers, handle cash, serve refreshments, and keep the venue welcoming.

You’ll also step up to supervisory duties when required, earning an enhanced rate (£13.25/hr for supervisory tasks) and an extra £1.50/hr for hours between 11pm and 6am. You must be fully flexible to work nights 9pm–6:30am, three shifts per week.

Qualifications

• Must be fully flexible to work nights between 9pm and 6:30am.
• Willing to perform supervisory duties when required.
• Excellent customer service and cash handling skills.

Responsibilities

• Welcoming and engaging customers, ensuring a great experience every visit
• Promoting offers, events, and new games
• Handling cash and providing change accurately
• Serving refreshments and keeping the venue clean and welcoming
• Supporting with opening/closing procedures and supervising the team when needed
• Upholding our Challenge 25 policy and ensuring compliance with gambling legislation

Job description

Shift pattern: You must be fully flexible to work a range of nights between 9pm and 6.30am, working three shifts per week.

Enhanced Rate: £13.25 per hour (when carrying out Supervisory duties)
Additional: £1.50 per hour for any hours worked between 11pm and 6am

As a Customer Service Assistant / Supervisor, you’ll deliver outstanding customer service and ensure our venues run smoothly. While your main focus will be assisting customers, you’ll also step up to carry out supervisory duties when required, earning the enhanced hourly rate.

Key responsibilities include:

• Welcoming and engaging customers, ensuring a great experience every visit
• Promoting offers, events, and new games
• Handling cash and providing change accurately
• Serving refreshments and keeping the venue clean and welcoming
• Supporting with opening/closing procedures and supervising the team when needed
• Upholding our Challenge 25 policy and ensuring compliance with gambling legislation