Night Relief Supervisor

Luxury Leisure; Calverley; Vor Ort; GBP 25.000 - 28.000; Vollzeit

Zusammenfassung

Luxury Leisure is seeking a Customer Service Assistant / Supervisor to help run our venues smoothly on a 3 x 10 hour night shift pattern (9:30pm–9:00am). You will deliver outstanding customer service while stepping up to supervisory duties when required, earning an enhanced hourly rate.

You’ll welcome players, promote offers and events, handle cash, serve refreshments, assist with opening/closing, and supervise the team as needed, ensuring compliance with Challenge 25 and gambling legislation.

Qualifikationen

• Experience in customer service is desirable
• Ability to supervise a small team when required
• Willingness to work night shifts and weekends

Aufgaben

• Welcoming and engaging customers, ensuring a great experience
• Promoting offers, events, and new games
• Handling cash and providing change accurately
• Serving refreshments and keeping the venue clean
• Opening/closing procedures and supervising the team when needed
• Upholding Challenge 25 policy and gambling legislation

Kenntnisse

Customer service

Cash handling

Supervisory duties

Promotions

Jobbeschreibung

Shift pattern: 3 x 10 hour shifts across 7 days. Shifts are 9:30pm to 9am.

Enhanced Rate: £13.25 per hour (when carrying out Supervisory duties)
Additional: £1.50 per hour for any hours worked between 11pm and 6am

As a Customer Service Assistant / Supervisor, you’ll deliver outstanding customer service and ensure our venues run smoothly. While your main focus will be assisting customers, you’ll also step up to carry out supervisory duties when required, earning the enhanced hourly rate.

Key responsibilities include:

• Welcoming and engaging customers, ensuring a great experience every visit
• Promoting offers, events, and new games
• Handling cash and providing change accurately
• Serving refreshments and keeping the venue clean and welcoming
• Supporting with opening/closing procedures and supervising the team when needed
• Upholding our Challenge 25 policy and ensuring compliance with gambling legislation