Relief Supervisor

Luxury Leisure; Stockport; On-site; GBP 18,000 - 19,000; Full time

Job summary

Luxury Leisure in Stockport is seeking a Customer Service Assistant / Supervisor to deliver outstanding guest experiences across our venues. You will welcome customers, promote offers and events, handle cash, and help keep the venue welcoming and secure.

The role includes stepping up to supervisory duties when required, with an enhanced hourly rate for overnight shifts, and a requirement to travel to other venues if needed; driving is advantageous.

Qualifications

• Customer service experience
• Ability to handle cash accurately
• Willingness to supervise team when required

Responsibilities

• Welcoming and engaging customers, ensuring a great experience every visit
• Promoting offers, events, and new games
• Handling cash and providing change accurately
• Serving refreshments and keeping the venue clean and welcoming
• Supporting with opening/closing procedures and supervising the team when needed
• Upholding our Challenge 25 policy and ensuring compliance with gambling legislation

Skills

Customer service

Cash handling

Supervision

Driving (advantageous)

Job description

Shift pattern: You must be fully flexible to work a range of shifts including mornings, afternoons, evenings, weekends and overnight as required, working three shifts per week.
This role may involve travelling to other venues when required, therefore being able to drive would be advantageous.

Enhanced Rate:

£13.25 per hour (when carrying out Supervisory duties)

Additional:

£1.50 per hour for any hours worked between 11pm and 6am

As a Customer Service Assistant / Supervisor, you’ll deliver outstanding customer service and ensure our venues run smoothly. While your main focus will be assisting customers, you’ll also step up to carry out supervisory duties when required, earning the enhanced hourly rate.

Key responsibilities include:

• Welcoming and engaging customers, ensuring a great experience every visit
• Promoting offers, events, and new games
• Handling cash and providing change accurately
• Serving refreshments and keeping the venue clean and welcoming
• Supporting with opening/closing procedures and supervising the team when needed
• Upholding our Challenge 25 policy and ensuring compliance with gambling legislation