Supervisor

Luxury Leisure; Hull and East Yorkshire; Sur place; GBP 12 000 - 15 000; Plein temps

Avantages offerts par ce poste

Night shift allowance £1.50 per hour

Résumé du poste

Luxury Leisure is seeking a floor supervisor to oversee shifts across days, evenings and nights at an entertainment venue in Hull. The role includes supervising staff, handling a master cash float and supporting banking, while ensuring excellent customer service and a smooth day-to-day operation.

You will promote current offers and events, help with refreshments, and assist with ID checks under our strict gambling compliance. Weekend work is required as part of the rotating shifts.

Qualifications

• Experience supervising venue staff on shift.
• Ability to manage cash handling and provide change.
• Promote offers and events to customers.

Responsabilités

• Supervise venue floor and staff on shift.
• Act as venue manager in the supervisor's absence.
• Carry a master cash float and assist with banking.
• Deliver excellent customer service and support day-to-day venue operations.
• Promote offers, promotions and events to customers.

Connaissances

Supervisory experience

Customer service

Cash handling

Description du poste

Shift pattern: 5 shifts across 7 days. Day, evenings and night work which includes weekend working.

If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.

As a supervisor you will be supervising the venue floor and staff on shift, as well as acting as manager in their absence. Further duties may also include:

• Carrying a master cash float
• Supporting in collections and banking

Alongside the above duties you will be expected to deliver excellent customer service and will play an integral role in day to day running of our venue. You could be:

• Promoting our excellent offers, promotions and events.
• Providing refreshments and snacks to our customers.
• As a coin based business, handling cash is a big part of our teams daily duties, therefore you will be expected to provide customers with change.

With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.