Customer Service Assistant

Luxury Leisure; Exeter; On-site; GBP 18,000 - 24,000; Full time

Job summary

Luxury Leisure in Exeter is seeking a customer service team member to help run a busy venue. The role involves shift work across mornings, evenings, overnights and weekends, with the requirement to work 5 out of 7 days.

Overnight shifts carry an additional £1.50 per hour between 23:00 and 06:00. Training will prepare you to promote offers, provide refreshments, and advise on games, while handling cash and giving change.

Responsibilities

• Promoting offers, promotions and events.
• Providing refreshments and snacks to customers.
• Recommending games and alternative machines to customers.
• Handling cash and giving customers change.

Job description

Shift pattern: Monday-Sunday, Mornings, Evenings, Overnights and Weekends. Full flexibility across the week required, working 5 out of 7 days per week.

If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.

By delivering excellent customer service, you will play an integral role in day to day running of our venue. Once you have completed your training, You could be:

• Promoting our excellent offers, promotions and events.
• Providing refreshments and snacks to our customers.
• Recommending games and alternative machines to our customers, using your product knowledge gained through our training programme.
• As a coin based business, handling cash is a big part of our teams daily duties, therefore you will be expected to provide customers with change.

With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.