Night Receptionist: Luxury Hotel Guest Experience

Crimson Hotels Group; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury hotel group in London is seeking a Night Receptionist to deliver exceptional customer service and create memorable experiences for guests. The role involves welcoming guests, managing check-ins and check-outs efficiently, and responding to their various needs throughout the night. A charismatic personality and a commitment to service excellence are essential. The position offers numerous perks including health benefits, professional training, and internal career progression opportunities.

Benefits

Health & Wellbeing Cash Plan

Go Hilton discount program

Life Assurance Scheme

Pension Scheme

Complimentary meals on duty

Internal career progression opportunities

Dry cleaning on duty

Professional training opportunities

Paid birthday day off

Employee recognition programmes

Refer a Friend incentive

MyCrimson Rewards

Qualifications

• Previous experience in a similar role.
• Commitment to delivering exceptional service.
• Ability to create memorable guest experiences.

Responsibilities

• Welcome guests and handle check-ins and check-outs.
• Assist with guest requests and amenities.
• Ensure efficient communication with all departments.
• Complete Front Office administration tasks accurately.

Skills

Exceptional customer service

Charismatic personality

Flexible response to guest requests

Good command of English

Job description

A luxury hotel group in London is seeking a Night Receptionist to deliver exceptional customer service and create memorable experiences for guests. The role involves welcoming guests, managing check-ins and check-outs efficiently, and responding to their various needs throughout the night. A charismatic personality and a commitment to service excellence are essential. The position offers numerous perks including health benefits, professional training, and internal career progression opportunities.