Night Receptionist – Guest Experience Lead

The QHotels Collection; Broughton; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Free health club membership

Golf discounts

Employee discounts across The QHotels

Family & Friends discounts

Training & professional qualifications

Learning & development opportunities

Employee Assistance Program

Refer a friend scheme

Free parking

Disability Confident employer

UK Armed Forces Covenant

Job summary

Forest Pines Hotel, Spa & Golf Resort is part of The QHotels Collection and is recruiting for a night reception role. You will greet guests, manage check-ins and check-outs, and resolve guest inquiries with a calm, friendly approach to ensure satisfaction across stays.

Located in Scunthorpe, this 4-star, 188-bedroom property offers a range of dining and leisure facilities. The role focuses on delivering outstanding service during night shifts within a welcoming team.

Qualifications

• Ability to work with minimal supervision.
• Passion for delivering exceptional guest service.
• Confident in handling guest inquiries and complaints.

Responsibilities

• Manage the night reception, greeting guests on arrival and departures.
• Administer check-ins and check-outs and handle guest inquiries/complaints in a friendly, professional manner.
• Ensure guest satisfaction throughout their stay and respond promptly to issues.

Skills

Guest service

Conflict resolution

Night shift

Customer focus

Job description

Forest Pines Hotel, Spa & Golf Resort is part of The QHotels Collection and is recruiting for a night reception role. You will greet guests, manage check-ins and check-outs, and resolve guest inquiries with a calm, friendly approach to ensure satisfaction across stays.

Located in Scunthorpe, this 4-star, 188-bedroom property offers a range of dining and leisure facilities. The role focuses on delivering outstanding service during night shifts within a welcoming team.