Night Guest Services Pro — Delight Guests, 24/7

The QHotels Collection; Scunthorpe; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free parking

Hospitality Action EAP

Training & qualifications

Golf discounts

Health club membership

Job summary

Forest Pines Hotel, Spa & Golf Resort in Scunthorpe is seeking a night receptionist who will manage the reception during the night, greet guests on arrival, handle check-ins and check-outs, and resolve guest inquiries and complaints with a friendly, professional manner to ensure satisfaction throughout their stay.

We offer varied learning and development opportunities, access to Hospitality Action, and employee benefits including free parking and more.

Qualifications

• Ability to work with minimum supervision.
• Passion for delivering exceptional guest service.
• Conflict resolution experience.

Responsibilities

• Manage night reception, greet guests on arrival, handle check-ins and check-outs, and resolve inquiries/complaints with a friendly, professional approach.
• Ensure guest satisfaction throughout their stay with a courteous and proactive service attitude.

Skills

Minimum supervision

Guest service

Conflict resolution

Job description

Forest Pines Hotel, Spa & Golf Resort in Scunthorpe is seeking a night receptionist who will manage the reception during the night, greet guests on arrival, handle check-ins and check-outs, and resolve guest inquiries and complaints with a friendly, professional manner to ensure satisfaction throughout their stay.

We offer varied learning and development opportunities, access to Hospitality Action, and employee benefits including free parking and more.