Night Receptionist

Belton Woods Hotel, Spa & Golf Resort; Grantham; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Free health club membership

Discounts on golf and hotels

Support with training and professional qualifications

Employee Assistance Program

FREE parking

Job summary

Belton Woods Hotel, Spa & Golf Resort in Grantham is looking for a night receptionist to manage the reception during the night and ensure outstanding customer service. You will greet guests, handle check-ins and check-outs, and resolve any guest enquiries or complaints professionally.

We're committed to providing excellent service, and the position comes with numerous benefits including free health club membership and discounts across The QHotels Collection.

Qualifications

• Strong passion for customer service.
• Ability to handle guest complaints professionally.
• Skills in conflict resolution and working independently.

Responsibilities

• Manage night reception, greeting guests on arrival.
• Administer guest check-ins and check-outs.
• Address guest enquiries and complaints efficiently.

Skills

Ability to work with minimum supervision

Passion for delivering exceptional guest service

Courteous and pleasant attitude

Conflict resolution experience

Job description

Are you a night owl?

Do you thrive on delivering outstanding customer service?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

You’ll manage the reception during the night, greeting guests upon arrival, administering check‑ins and check‑outs and ensuring all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for me?

• Ability to work with minimum supervision
• Passion for delivering exceptional guest service
• Courteous and pleasant attitude
• Conflict resolution experience

Belton Woods Hotel, Spa & Golf Resort is located in Grantham and is a 4*, 136‑bedroom property. Our hotel is set in acres of woodland with a 36‑hole golf complex which has hosted numerous PGA tournaments. The dining options include the Modern restaurant, The Claret Jug and the Stylish bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.