Conference & Events Team Member

The QHotels Collection; Broughton; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Free health club membership (T&Cs may)

Discounts on golf including membership

Discounts across The QHotelsCollection

Family & Friends discounts in hotels

Training & professional qualifications

Various learning & development

Employee Assistance Program – Hospialt

Refer a friend scheme

Free parking

Bronze/Green initiatives & Armedforces

Job summary

The QHotels Collection in Forest Pines Hotel, Spa & Golf Resort (Scunthorpe) seeks staff to deliver outstanding guest experiences across Food & Beverage outlets. You will help uphold brand standards, handle pricing and promotions, and assist guests with recommendations to maximise sales.

Join a 4*, 188-bedroom property set in woodland with spa, gym and golf facilities, and enjoy development opportunities, training support, and employee benefits across The QHotels Collection.

Qualifications

• Passion for delivering exceptional guest service.
• Strong customer service skills.
• Good time management and organisational skills.
• Ability to work under pressure.

Responsibilities

• You will be stationed in a variety of Food & Beverage areas across the hotel ensuring guest satisfaction and brand standards are met.
• You will keep up to date with pricing and promotions to provide advice to guests and maximise sales.

Skills

Guest service

Customer service

Time management

Organisational skills

Job description

Do you have a passion for a great guest experience?

Are you looking for a flexible job to work around school or commitments?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

You will be stationed in a variety of Food & Beverage areas across the hotel ensuring guest satisfaction and brand standards are met. You will keep up to date with pricing and promotions in order to provide advice to guests and maximise sales.

Is this the role for me?

• Passion for delivering exceptional guestservice
• Strong customer service skills
• Good timemanagement and organisational skills
• Ability to work under pressure

Curious to find out more?

Forest Pines Hotel, Spa & Golf Resort is located in Scunthorpe. Our hotel is a 4*, 188‑bedroom property set in acres of woodland with a 27-hole championship golf course. The dining options include The Grill restaurant, The Lounge bar, The Pines bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa. The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly. We are thrilled to share that our hotel has been accredited with bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.