Guest Experience & Events Team Member — Flexible Hours

The QHotels Collection; Broughton; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Free health club membership (T&Cs may)

Discounts on golf including membership

Discounts across The QHotelsCollection

Family & Friends discounts in hotels

Training & professional qualifications

Various learning & development

Employee Assistance Program – Hospialt

Refer a friend scheme

Free parking

Bronze/Green initiatives & Armedforces

Job summary

The QHotels Collection in Forest Pines Hotel, Spa & Golf Resort (Scunthorpe) seeks staff to deliver outstanding guest experiences across Food & Beverage outlets. You will help uphold brand standards, handle pricing and promotions, and assist guests with recommendations to maximise sales.

Join a 4*, 188-bedroom property set in woodland with spa, gym and golf facilities, and enjoy development opportunities, training support, and employee benefits across The QHotels Collection.

Qualifications

• Passion for delivering exceptional guest service.
• Strong customer service skills.
• Good time management and organisational skills.
• Ability to work under pressure.

Responsibilities

• You will be stationed in a variety of Food & Beverage areas across the hotel ensuring guest satisfaction and brand standards are met.
• You will keep up to date with pricing and promotions to provide advice to guests and maximise sales.

Skills

Guest service

Customer service

Time management

Organisational skills

Job description

The QHotels Collection in Forest Pines Hotel, Spa & Golf Resort (Scunthorpe) seeks staff to deliver outstanding guest experiences across Food & Beverage outlets. You will help uphold brand standards, handle pricing and promotions, and assist guests with recommendations to maximise sales.

Join a 4*, 188-bedroom property set in woodland with spa, gym and golf facilities, and enjoy development opportunities, training support, and employee benefits across The QHotels Collection.