Night Receptionist

The QHotels Collection; Scunthorpe; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free parking

Hospitality Action EAP

Training & qualifications

Golf discounts

Health club membership

Job summary

Forest Pines Hotel, Spa & Golf Resort in Scunthorpe is seeking a night receptionist who will manage the reception during the night, greet guests on arrival, handle check-ins and check-outs, and resolve guest inquiries and complaints with a friendly, professional manner to ensure satisfaction throughout their stay.

We offer varied learning and development opportunities, access to Hospitality Action, and employee benefits including free parking and more.

Qualifications

• Ability to work with minimum supervision.
• Passion for delivering exceptional guest service.
• Conflict resolution experience.

Responsibilities

• Manage night reception, greet guests on arrival, handle check-ins and check-outs, and resolve inquiries/complaints with a friendly, professional approach.
• Ensure guest satisfaction throughout their stay with a courteous and proactive service attitude.

Skills

Minimum supervision

Guest service

Conflict resolution

Job description

Various learning & development available Access to an Employee Assistance Program - Hospitality Action Refer a friend scheme FREE parking AND……much, much more! What will I do? You'll manage the reception during the night, greeting guests upon arrival, administering check ins and check outs and ensuring all guest enquires/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Ability to work with minimum supervision Passion for delivering exceptional guest service Courteous and pleasant attitude Conflict resolution experience

Curious to find out more? Forest Pines Hotel, Spa & Golf Resort is located in Scunthorpe. Our hotel is a 4

• , 188-bedroom property set in acres of woodland with a 27-hole championship golf course. The dining options include The Grill restaurant, The Lounge bar, The Pines bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa. The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly. We are thrilled to share that our hotel has been accredited with bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award. About Company: Free health club membership (T&Cs apply) Discounts across golf including membership, guest rates, green fees, buggies and clothing Discounts across The QHotels Collection Family & Friends discounts in hotels across The QHotels Collection Support with training & professional qualifications, including course fees! Various learning & development available Access to an Employee Assistance Program - Hospitality Action Refer a friend scheme FREE parking AND……much, much more!