Night Receptionist

Forest Pines Hotel, Spa & Golf Resort; Broughton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free health club membership (T&Cs)

Discounts across golf including member

Discounts across The QHotelsCollection

Family & Friends discounts in hotels

Support with training & professional|

Various learning & development

Access to an Employee Assistance|

Refer a friend scheme

FREE parking

AND……much, much more!

Job summary

Forest Pines Hotel, Spa & Golf Resort in Scunthorpe is seeking a night-time receptionist who greets guests, handles check-ins/outs, and resolves enquiries with a friendly, professional manner to ensure guest satisfaction.

Join The QHotels Collection and enjoy benefits like free health club membership, staff discounts across golf and the collection, training support, and a welcoming team committed to diversity and inclusion.

Qualifications

• Must have a passion for delivering exceptional guest service.
• Able to work with minimal supervision and take initiative.
• Strong communication and interpersonal skills are essential.

Responsibilities

• You’ll manage the reception during the night, greeting guests upon arrival, administering check-ins and checkouts, and ensuring all guest enquiries/complaints are dealt with in a friendly and professional manner to maintain guest satisfaction.

Skills

Guest service

Minimum supervision

Conflict resolution

Courteous demeanor

Job description

Are you a night owl?

Do you thrive on delivering outstanding customer service?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

You’ll manage the reception during the night greeting guests upon arrival, administering check ins and checkouts and ensuring all guest enquires/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for me?

• Ability to work with minimumsupervision
• Passion for delivering exceptional guest service
• Courteous and pleasant attitude
• Conflict resolution experience

Curious to find out more?

Forest Pines Hotel, Spa & Golf Resort is located in Scunthorpe. Our hotel is a 4*, 188-bedroom property set in acres of woodland with a 27-hole championship golf course. The dining options include The Grill restaurant, The Lounge bar, The Pines bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.