Night Front Desk Host — Stellar Guest Service, Free Parking

Forest Pines Hotel, Spa & Golf Resort; Broughton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free health club membership (T&Cs)

Discounts across golf including member

Discounts across The QHotelsCollection

Family & Friends discounts in hotels

Support with training & professional|

Various learning & development

Access to an Employee Assistance|

Refer a friend scheme

FREE parking

AND……much, much more!

Job summary

Forest Pines Hotel, Spa & Golf Resort in Scunthorpe is seeking a night-time receptionist who greets guests, handles check-ins/outs, and resolves enquiries with a friendly, professional manner to ensure guest satisfaction.

Join The QHotels Collection and enjoy benefits like free health club membership, staff discounts across golf and the collection, training support, and a welcoming team committed to diversity and inclusion.

Qualifications

• Must have a passion for delivering exceptional guest service.
• Able to work with minimal supervision and take initiative.
• Strong communication and interpersonal skills are essential.

Responsibilities

• You’ll manage the reception during the night, greeting guests upon arrival, administering check-ins and checkouts, and ensuring all guest enquiries/complaints are dealt with in a friendly and professional manner to maintain guest satisfaction.

Skills

Guest service

Minimum supervision

Conflict resolution

Courteous demeanor

Job description

Forest Pines Hotel, Spa & Golf Resort in Scunthorpe is seeking a night-time receptionist who greets guests, handles check-ins/outs, and resolves enquiries with a friendly, professional manner to ensure guest satisfaction.

Join The QHotels Collection and enjoy benefits like free health club membership, staff discounts across golf and the collection, training support, and a welcoming team committed to diversity and inclusion.