Night Front Desk Concierge - Guest Experience Lead

Belton Woods Hotel, Spa & Golf Resort; Grantham; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Free health club membership

Discounts on golf and hotels

Support with training and professional qualifications

Employee Assistance Program

FREE parking

Job summary

Belton Woods Hotel, Spa & Golf Resort in Grantham is looking for a night receptionist to manage the reception during the night and ensure outstanding customer service. You will greet guests, handle check-ins and check-outs, and resolve any guest enquiries or complaints professionally.

We're committed to providing excellent service, and the position comes with numerous benefits including free health club membership and discounts across The QHotels Collection.

Qualifications

• Strong passion for customer service.
• Ability to handle guest complaints professionally.
• Skills in conflict resolution and working independently.

Responsibilities

• Manage night reception, greeting guests on arrival.
• Administer guest check-ins and check-outs.
• Address guest enquiries and complaints efficiently.

Skills

Ability to work with minimum supervision

Passion for delivering exceptional guest service

Courteous and pleasant attitude

Conflict resolution experience

Job description

Belton Woods Hotel, Spa & Golf Resort in Grantham is looking for a night receptionist to manage the reception during the night and ensure outstanding customer service. You will greet guests, handle check-ins and check-outs, and resolve any guest enquiries or complaints professionally.

We're committed to providing excellent service, and the position comes with numerous benefits including free health club membership and discounts across The QHotels Collection.